The Cisco Unified Communications system provides a rich portfolio of voice, video, and IP communications solutions designed to facilitate efficient and effective interaction between employees, partners, and customers, while providing the foundation for a collaborative workforce. By promoting greater levels of collaboration, these solutions can help organizations exceed customer expectations, outpace their competitors, and realize a measurable return on investment.
Cisco Phone System Components
There are five basic technology components of a Cisco Unified Communications system. Select the links below to learn more and view the related products.
- IP Telephony: Enables organizations to run their voice, data, and video communications over a single, converged network. Includes call-processing software, telephones, and endpoint devices.
- Unified Communications Applications: Include features that integrate presence and preference information and desktop business tools. Includes unified communications, messaging, and conferencing products.
- Contact Center Applications: Software that adds multichannel contact-center and self-service capabilities.
- Communications Infrastructure: Cisco routers and switches form the foundation for an integrated communications system.
- Management Tools: Software that actively monitors voice elements in the network.
IP Telephony
IP telephony provides a way for you to extend consistent communication services to all your employees, whether they are in main campus locations, at branch offices, or working remotely. IP telephony transmits voice communications over a network using open-standards-based Internet Protocol.
Cisco IP telephony products are a key component of the Cisco Unified Communications system, which delivers the business benefits of a converged network to organizations of all sizes. Use Cisco IP telephony solutions to:
- Provide secure, reliable, scalable communications that take advantage of your LAN and WAN
- Improve employee productivity through integration with innovative applications
- Cisco IP telephony products support a wide breadth of Session Initiation Protocol (SIP) capabilities including:
Support for presence-based applications
- Simplified administration and maintenance, including introduction of an appliance model implementation for Cisco Unified CallManager
- New IP phones that include a new basic IP phone model, enhanced SIP feature support, and Gigabit Ethernet support
- This network provides a secure foundation optimized for data, wireless, and IP Communications, and includes the ability to support IP-to-IP gateways for easy and cost-effective connectivity between independent voice-over-IP (VoIP) networks and analog phone gateways using your existing phone equipment.
Call Processing
Cisco Unified CallManager call-processing products provide cost-effective, highly reliable, call processing and extend Cisco Unified IP telephony features and functions to network devices including IP phones, media processing devices, voice-over-IP (VoIP) gateways, and multimedia applications.
Telephones and Endpoints
Cisco Unified IP phones lead the IP communications device market and provide a complete portfolio with ease of use, superior audio quality, increased accessibility for people with disabilities, ergonomic physical design, advanced services, and features. The portfolio includes options for uses from the company lobby to the manufacturing floor to the executive suite, at home, on the road, or in branch offices
